At www.miamilimestone.com, you can purchase products through our website. If you have specific requests for products not listed on the site, or if you need a quote for a large order, feel free to directly contact Miami Limestone. Our contact information can be found on our website, or you may reach out to us via phone or email. All prices include sales tax and any associated environmental and commodity charges. Transactions on www.miamilimestone.com are governed by US laws and regulations.
Once you have placed an order, you will receive a confirmation email. This email will include the details of your order, as well as information on payment and shipping. By placing an order, you agree that the delivery driver will unload the material at the most suitable location on the driveway, sidewalk, or street, even if you disagree with the driver’s decision. If you are not present during delivery, you accept full responsibility for any incidents that may occur as a result of the unattended material.
Please note that road access to the delivery location must be at least 12 feet wide and suitable for heavy trucks. If these conditions are not met, the driver will unload the material as close as possible to the delivery point. If the driver is unable to unload due to inadequate road access, you will be charged for the full cost of missed delivery. The driver will attempt to contact you before delivery, and on the order form, you may indicate your preferred delivery location. To make the delivery process easier, you may also mark the delivery location outside. Please note that we only supply the material and do not provide any spreading or landscaping services.
Payment
At MiamiLimestone.com, we accept Mastercard, Visa, and Amex for your convenience. Payment can be securely processed online at the time of your order placement.
Shipping
To determine the cost of shipping to your delivery location, simply enter your ZIP code in the designated field on the left side of the MiamiLimestone homepage. Delivery costs displayed before entering your ZIP code are only estimated and subject to change without notice. You can also view the delivery cost by adding the desired product to the shopping cart, where you will see the total price (including delivery and applicable sales tax) for each item. For further information on delivery methods and details, please visit the “Delivery” section in our website’s menu.
Delivery
MiamiLimestone.com currently provides landscaping materials and aggregates throughout the states of Alabama, Arkansas, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Mississippi, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, and Virginia. Delivery time slots may vary based on the type of material and delivery ZIP code, which will be disclosed after entering your ZIP code on the product page. Our deliveries are carried out by independent trucking companies, and stated delivery times are subject to change due to unforeseen circumstances such as shortages, unreliable third-party delivery, sold-out products, or products that fall outside of the delivery range. We will inform you of any significant delays if possible. MiamiLimestone is not responsible for any delays that may occur.
To ensure a successful delivery, certain conditions must be met at the delivery site. The surface must be capable of supporting a heavy truck and free of any cement slabs, pavers, or similar obstacles that may cause damage. Upon arrival, the driver will assess the delivery location and, if deemed necessary, will unload the material as close to the desired location as possible. The delivery location must be accessible for a heavy truck and have a road width of at least 11.5 feet (three meters) and a height clearance of 13 feet (four meters). It is important to consider these conditions at your desired delivery site and entranceways, especially in smaller areas or on narrow streets. Please note that we only supply the material and do not offer spreading or landscaping services. If you have any further questions or concerns, please don’t hesitate to contact us
Order Cancellation
Please note that a handling fee will be assessed if you cancel your order. If you cancel after the order has been processed, a handling fee of 7.5% of the total order value will be charged. The remaining 92.5% (including 92.5% of the sales tax) will be refunded. If the truck has already left the yard with your product and you cancel, you will be responsible for paying the transport cost, setup, and scheduling cost, which is 50% of the total order value. The remaining 50% (including 50% of the sales tax) will be refunded. It’s important to cancel or reschedule an order at least one business day prior to the delivery date during business hours. Confirmation of your cancellation or rescheduling must be received, otherwise, transport costs will still be incurred.
If the transported product falls within the MiamiLimestone.com product size and color variation disclaimer and is refused on-site, no delivery cost refunds will be given.
Warranty
When you shop with MiamiLimestone.com, you are entitled to a 24-month withdrawal period under applicable law. This means that you have the option to receive a different product, receive a refund, or receive a reduced price on the product, depending on the nature of the issue. This assumes that the claim is valid and the shortage has not been caused by incorrect use of the product or handling errors. The goods must be in their original, unaltered state and quantity as they were at the time of delivery. Using the product, such as installing it or spreading it with equipment, constitutes acceptance of the product and forfeiture of warranty rights. To file a complaint, it must be done as soon as possible after discovering a problem with the goods. If notice is given within two months of discovering the issue, the complaint will be considered valid. We will refund relevant shipping costs associated with returning the goods once the claim is verified. Before filing a complaint, it’s necessary to contact us to clarify the delivery location. Our contact information can be found on our website under the contact page. When returning the product, please provide the order number and a brief description of the product’s issue. This warranty does not apply to products that were ordered in error or due to a lack of knowledge about the product or its uses.
Protecting Your Privacy
At MiamiLimestone.com, we prioritize the security of your personal information. The information you provide during the purchasing process, such as your name, address, email, and phone number, will only be used to fulfill your order. For your protection, we use encryption to transmit your credit card data. All order details are kept in our accounting system and stored for up to 10 years, and may be used for future transactions. MiamiLimestone.com uses cookies to facilitate the ordering process, but they are deleted within 24 hours. We keep track of all IP addresses of our visitors. As a registered customer, you have the right to request access to or erase your personal data, in accordance with the Personal Data Act.
