At Miami Lime Stone, we value the privacy of our customers and are committed to protecting their personal information. This Privacy Policy outlines the types of personal information we collect, how it is used and shared, and the steps we take to ensure it is protected.
Information Collection:
We collect personal information such as name, address, email, phone number, and payment information when a customer places an order or creates an account with us. We may also collect information through customer surveys, marketing communications, and website interactions.
Use of Personal Information:
The information we collect is used to process orders, provide customer support, and improve our services. We may also use it to send promotional offers and updates.
Sharing of Personal Information:
We do not sell or share our customers’ personal information with third-party companies except as necessary to process payments and fulfill orders. We may also share information as required by law or to protect our rights.
Data Security:
We take reasonable measures to secure our customers’ personal information and protect it from unauthorized access, use, or disclosure. This includes secure storage, encrypted transmission, and restricted access to sensitive information.
Accessing and Updating Personal Information:
Customers may access and update their personal information by logging into their account on our website. If a customer is unable to update their information through their account, they may contact us for assistance.
Delivery Information
Our Premium Shipping Partners / Couriers
We pride ourselves in using only the quickest shipping partners & couriers. Our experience as a market leading online seller has allowed us to road test various couriers to ensure the best possible service to our customers.
UK Shipments
For UK Mainland, Highlands, Islands and Northern Island (Domestic) Shipping we use a number of tracked services.
For Express UK shipments we will use either a tracked 24 service or DPD Express (depending on which is most suitable for your location and offer the fastest speed).
International Shipments
All International shipments are handled by either DPDs Economy Road Services or DHL Economy By Road (European Only). All Air / Urgent Shipments is sent via DHL EXPRESS.
We feel that these carriers offer the best delivery promise and customer experience in order to represent our Company as best as possible.
How To Track Your Order
Once your order has been picked and shipped, you will receive an email from us to inform you of the dispatch. You will also receive a Tracking Number from one of our couriers. If you have supplied mobile number or email address, you will receive a delivery notification from the courier also.
Please note, for the best user experience, we recommend downloading the various couriers apps for your Smartphone as it will allow you better visibility of your order and allow you to make in-flight changes where possible.
Any tracked items can also be tracked using the following websites:
DELIVERY TIMES
Our standard economy / free shipping (on orders over £75) is via a Tracked 48 service. This is a 2-3 day service after they receive your parcel from our warehouse.
We have up to five collections per day Monday – Friday.
Tracked 24 postage (for an additional charge) is usually delivery on the Next Working Day (can take 48 hours in some destinations).
Please note that these guidelines are only estimations and do not include any additional handling time or daily order cut off times being missed.
Next Day Delivery: (if purchased and paid for before 1pm on a working day) – Delivery will be next working day (not including Weekends). Saturday and Premium Pre 10.30 / Pre 12 deliveries via DPD can be upgraded and/or requested at checkout.
Please make sure you are aware when ordering items with a “UK DELIVERY 3-5 DAYS” or “UK DELIVERY 5-7 DAYS” banner, these items are ordered in to us and then sent out to the customer. We aim to get these products out as quickly as possible.
Cookies:
Our website uses cookies to improve the user experience and track website usage. Customers may disable cookies in their web browser, but this may affect their ability to use certain features of our website.
Changes to Privacy Policy:
We may make changes to this Privacy Policy from time to time to reflect changes in our practices or applicable law. Customers are encouraged to review this policy regularly for any updates.
Contact Information:
If you have any questions or concerns about our Privacy Policy, please contact us in a Chat Box.
